How to Find a Firm You Can Trust

Pricing is one of the most confusing parts of reading removals companies reviews, because customers often compare quotes without understanding what is included.

A quote of £400 and a quote of £700 for the same move are not directly comparable unless you know exactly what each covers.

Most UK removal companies price by the hour, by the job, or by volume.

Hourly rates for a two-person crew with a van typically run between £70 and £130 per hour in London and the South East, and slightly less in other regions. A full-day rate for a three-bedroom move with packing often lands between £600 and £1,200 depending on distance, floor access, and the amount of furniture.

When comparing quotes, always ask whether the price includes:

- VAT (20% adds up quickly on a £800 quote) - Packing materials such as boxes, tape, and wrapping - Disassembly and reassembly of furniture - Piano, safe, or other specialist item handling - Transit insurance or goods-in-transit cover

Giant Van provides itemised written quotes so you know exactly what you are paying for.

There are no surprise charges added on the day. Call to get a clear, honest quote for your move, whether it is a local job or a long-distance relocation across the UK.

Low quotes that seem too good to be true usually are.

Hidden fees for stairs, long carries, or parking permits can turn a £350 quote into a £600 bill on moving day.

Reading removals companies reviews across the UK reveals some consistent patterns about what customers value most and where firms most commonly fall short.

Punctuality ranks as the single most cited complaint in negative reviews.

Customers report waiting hours for crews who were delayed on a previous job, with no communication about the delay. Professional removal companies track their schedules and call customers proactively if timing slips.

Damage to goods is the second most common complaint.

This usually stems from inadequate wrapping or rushing to complete the job. Reviews frequently mention scratched floors, broken mirrors, and chipped furniture corners. Companies that invest in proper packing materials and take time to wrap items correctly generate far fewer complaints.

Communication during the booking period is the third recurring theme.

Customers who cannot get a clear response before the move day arrive at moving day already anxious. Firms that assign a dedicated contact and respond to queries within a few hours generate consistently higher review scores.

On the positive side, customers across the UK consistently praise removal crews that work without stopping, stay cheerful under pressure, and go beyond what was asked, such as helping reassemble a difficult wardrobe or carrying garden furniture to the back of the property.

The London market is particularly competitive.

With tight roads, parking restrictions, and high-rise buildings, London removals require genuine local knowledge. Giant Van crews operate across all London boroughs and know the roads, congestion zones, and permit requirements that trip up out-of-area firms. This local expertise shows up directly in our customer feedback.