UK Removal Insurance and Goods Transit Cover

Basic cover is included free and protects your items in transit up to £500. Plus cover raises that protection to £3,000 in full item value and adds delay compensation and free same-day rebooking, for a one-off £12 added at checkout.

Plus cover is a flat £12 added to your booking — you will see it as an optional upgrade when you get your quote, with no surprises at checkout.

Report damage in writing within 7 days of your move. Provide photographs, your booking reference, and evidence of the item's value (receipt, valuation, or insurance document). Contact our Customer Care team or visit our claims and complaints page to begin the process.

The 7-day window allows us to establish that damage occurred during the move rather than afterwards. Reports received outside this period cannot be processed. Check your items as soon as possible after your move completes.

Goods you pack yourself are included in the cover, but proving pre-existing condition becomes more difficult if we have not inspected the packing. For valuable or fragile items, consider our packing services for professional wrapping and documentation.

Compensation is equal to the lesser of (a) the reasonable cost of repair, or (b) the item's fair market value at the time of the claim — that is, what the item would have sold for in its pre-move condition — up to your cover limit (£500 Basic or £3,000 Plus).

Yes — always check your home insurance policy before moving day. Some insurers require notification of a change of address before cover at the new property becomes valid, and some offer a short-term in-transit add-on. Giant Van's cover applies to the physical move itself.

Cash, jewellery, precious metals, personal documents, items with pre-existing damage, electrical or mechanical faults, undeclared items, and perishables are excluded. Always carry valuables with you on moving day.

Yes. The same Basic £500 cover applies to office removals, with Plus cover up to £3,000 available for +£12. For business moves involving IT equipment or servers, we recommend also checking your business contents insurance policy.

Our target is to resolve claims within 14 working days of receiving full supporting documentation. Complex claims involving higher-value items may take longer if an independent inspection is required.

You do not need to — cover is built into every Giant Van booking, including man and van moves. Basic cover up to £500 applies automatically, and you can upgrade to Plus cover up to £3,000 for +£12 at checkout.

Most standard home contents insurance policies exclude belongings whilst they are in transit. The moment items go onto a van they typically fall outside the scope of standard cover. Always check your policy and notify your insurer of your move date. Giant Van's cover applies to the physical move.