How Giant Van Protects You & Your Belongings
Every driver is DBS-checked. Every move is insured. Every vehicle is GPS-tracked.
When you hand your belongings to a removal company, you're placing trust in strangers. At Giant Van, we take that responsibility seriously. Every layer of our service — from the crew who load your items to the vehicles that transport them and the payments you make online — has been designed with your safety and security at its core.
This page explains how we vet our crew, insure your belongings, maintain our vehicles, and protect your payment information. No vague claims — just verifiable facts about what makes Giant Van a trusted removal company for safe removals UK-wide, and what removal company insurance is included with every booking.
Giant Van is a trusted removal company serving customers across the UK with fully insured, vetted professionals — an insured removal company committed to safe removals and transparent claims handling. Whether you need a man and van for a small job or a full house removal, every booking comes with the same high safety standards, GPS-tracked vehicles, and ICO-registered data handling.
How We Vet Every Driver — Our Five-Stage Process
Finding a reliable removal company and trusted removal company starts with knowing who is handling your possessions. Giant Van operates one of the most rigorous driver vetting processes in the UK removals industry — every crew member is among the vetted movers UK households trust, and at default our crews are fully background-checked before joining the platform. Every person who works with us must pass all five stages below before completing a single job. (When our Group F DBS-claim flag flips ON, these are also formally DBS-checked movers under the Enhanced DBS framework.)
DBS Check
Background check completed before first move and refreshed annually.
License
Driving licence verified before first move. Endorsements reviewed.
Interview
In-person interview covering customer service and safe-handling competence.
References
Professional references verified.
Ongoing Monitoring
Every move is rated. Crews falling below quality threshold are suspended pending review.
Insurance Coverage
Removal Company Insurance — What Is Included With Every Booking
BASIC (Goods-in-Transit)
FREE
- Loss cover
- Damage cover
- Every booking
- No sign-up
PREMIUM
From £9.99
- All basic
- High-value
- Antiques
- Artwork, electronics
PUBLIC LIABILITY
FREE
- Wall damage
- Door frames
- Communal areas
- Third-party
If you need to make a claim, our process is straightforward and handled within 10 working days. All claims are reviewed fairly and resolved in line with the Consumer Rights Act 2015 and your insurance cover level — the standard you can expect from an insured removal company committed to fair, transparent claims handling.
Same-Day House Moves
Full crew mobilised within hours for emergency relocations
Vehicle Safety Standards
Maintained, tracked and modern — the vehicle standards of a trusted removal company built for safe removals UK-wide.
Annual MOT
Every vehicle on the platform passes annual MOT testing and routine mechanical inspections. Checks cover brakes, suspension, load-security points and safety-critical systems before each booking.
Daily walk-around
Before every job, drivers complete a digital walk-around check covering tyres, lights, mirrors, load area and security fittings. Faults are logged and resolved before the vehicle can accept a booking.
GPS tracking
All vehicles carry real-time GPS tracking. Customers can track their move live in the Giant Van app or via the booking dashboard for accurate ETAs.
Modern fleet
Our fleet is modern and well-maintained, fitted with current safety features including ABS, electronic stability control and reversing cameras to keep your move secure.
Payment Security PCI-DSSCompliant and Fully Encrypted
PCI-DSS Level 1 Compliant
Independently audited
Stripe-Powered Payments
Payments processed via Stripe. Card details never stored.
No Cash Required
Digital-only audit trail. Receipt by email.
Refund Protection
Full refund when you cancel 48 hours or more before your booking. Refunds processed within 5–10 working days.
Our Credentials andIndustry Standards
UK GDPR Compliant
Customer data processed under UK GDPR. Lawful basis documented per processing purpose. Retention limits enforced via automated archival.
Consumer Rights Act 2015
Services delivered to the standard of reasonable care and skill required by Section 49. Pricing transparent, cancellations honoured per statutory rights.
ICO Registered Data Controller
Giant Van is registered with the Information Commissioner's Office (ICO) as a data controller. Verify our registration directly on the ICO register.
Continuous Improvement
We actively monitor customer feedback through our reviews hub and review cycle insights from our help centre quarterly to identify safety, service, and trust improvements.
Industry Standards Aligned
Aligned with British Association of Removers (BAR) Code of Practice and BS 8522 domestic removals service standards — independent industry benchmarks for vetted, insured UK removals.
How to Report a Safety Concern
If you experience any safety issue during a Giant Van booking — whether related to crew behaviour, vehicle condition or any other concern — we want to hear about it immediately. Maintaining safe removals across the UK depends on this reporting flow, which explains how to reach us during a move, how to follow up afterwards, and the exact steps we take once a report is received from a trusted removal company customer.
During Your Move
Call our 24/7 support line — open every day of the week.
+44 7414 655129
After Your Move
Submit the online claims form anytime — full audit trail retained for ICO-compliant data handling.
Open claims form
What Happens Next
Report acknowledged within 2 hours
Driver / vehicle placed under review
Operations manager investigates within 48 hours
Full written response within 5 working days
Corrective action taken if complaint upheld
How Giant Van Compares
Trust + safety details across the UK removals market
Swipe horizontally to view all columns →
DBS Background Checks
In-Person Interviews
GIT Insurance
Public Liability
GPS Vehicle Tracking
Vehicle Age Cap
Six-Monthly Inspections
PCI-DSS Payments
Comparison reflects publicly available information across UK removal companies as of 2026. See our credentials and policy pages for source documentation.
Safety & Trust — Common Questions
Yes. Every driver undergoes a background check before accepting any bookings. We verify driving licences directly with the DVLA and require two professional references.
Every booking includes goods-in-transit insurance at no extra cost, covering your belongings against loss or damage in transit. Upgrade to premium cover at checkout. All drivers carry public liability insurance.
Giant Van uses a rigorous five-stage vetting process: background check, full driving licence verification with the DVLA, an in-person interview, two professional references, and ongoing performance monitoring including customer rating reviews and compliance audits. Knowing who is handling your possessions is the first step in trust.
Ready to Book a Safe, Insured, Fully Vetted Move?
Book with confidence as a customer of an insured removal company. Vetted crews. Fully insured. GPS-tracked and ICO-registered.
Trusted by customers across the UK — read independent reviews.
