Giant Van Help Centre: Answers to Every Removal Question

You pay in full to confirm your booking — there's no deposit and nothing left to settle later. We accept all major debit and credit cards.

For house removals, book 2–4 weeks ahead — particularly during summer months and at month-ends. For man and van jobs, same-day or next-day slots are often available. Check same-day availability for urgent moves.

You'll need: your pickup postcode, delivery postcode, a rough idea of what you're moving (furniture, number of boxes, any large or specialist items), and your preferred date. The more detail you provide, the more accurate your quote.

Absolutely. Quotes are completely free with no obligation. Get your price, compare options, and book when you're ready. Quotes are valid for 7 days.

See our How It Works page for a full walkthrough. In short: enter your details, see your price, choose a date and time slot, pay in full to confirm, and receive confirmation by email. You'll get live tracking on moving day.

We offer competitive year-round pricing. Student removals may qualify for preferential rates during term times. Businesses with regular moves can apply for a trade account with volume pricing.

Basic insurance covers loss or damage caused by accident during the move — items dropped, damaged in transit, or lost. It does not cover items you pack yourself (unless we do the packing), pre-existing damage, or excluded categories listed below.

Yes. Premium insurance is available and provides higher coverage limits, including for items you've packed yourself. Select it when booking or message us in the live chat on this page to discuss your specific requirements.

Standard exclusions include: cash, jewellery, and important documents — carry these yourself; items packed by you, unless you've booked our packing services; pre-existing damage to items; items not declared at the time of booking; and damage caused by your own actions during the move.

Report any damage within 7 days via our claims page. You'll need your booking reference and photos of the damaged items. We aim to resolve all claims within 14 days.

Yes — we strongly recommend it. Photograph valuable or fragile items before the crew arrives. This confirms their condition prior to the move and makes any claim process considerably more straightforward.

Items you pack yourself are not covered under our basic goods-in-transit insurance — only items packed by our crew are covered as standard. If you prefer to pack your own boxes, you can upgrade to premium insurance which extends coverage to self-packed items. Alternatively, book our packing service for full protection.

Goods-in-transit insurance covers your belongings against loss or damage while they are being transported from one location to another. It applies during loading, transit, and unloading. Giant Van includes basic goods-in-transit insurance with every booking at no extra charge.

Yes. Our crews can take apart and reassemble beds, wardrobes, dining tables, and most flat-pack furniture. Let us know at booking so we can allocate adequate time. Complex fitted furniture or built-in units may require a specialist.

We supply boxes, tape, bubble wrap, and wardrobe boxes — add these when you book and we bring them to you. Many customers also source free boxes from local supermarkets. We also offer reusable crate hire as an eco-friendly alternative to single-use cardboard.

Wrap every item individually in bubble wrap or packing paper, use generous padding at the base and sides of each box, mark boxes clearly as FRAGILE — THIS WAY UP, keep boxes a manageable weight — never overfill, and for valuable or irreplaceable items, consider our professional packing services.

Yes. Water plants sparingly the day before to reduce weight and the risk of spillage. Plants travel best in open-top boxes or crates. We are not liable for damage caused by temperature or light changes during transit.

Traffic and back-to-back jobs can occasionally push timings back. If we're running late, we'll contact you proactively with an updated ETA. Significant delays are rare, but when they do happen we'll make it right.

Typical durations for local moves: 1-bed 2–4 hours, 2-bed 4–6 hours, 3-bed 6–8 hours. Long-distance moves add travel time on top. Your quote includes an estimated duration specific to your job.

Yes — someone aged 18 or over must be present at both the pickup and delivery addresses to sign the job off. You can nominate a trusted friend, family member, or neighbour if you cannot be there yourself.

For insurance reasons, customers cannot travel in the removal vehicle. You'll need to make your own way to your new address. Our crews work efficiently, so your belongings will follow quickly.

Yes. Our crews are trained and experienced with awkward access — narrow Victorian staircases, tight bends, third-floor flats with no lift. Let us know about any specific access challenges at booking so we can plan the right crew size and equipment.

Start at least 8 weeks before your move date. The earlier you begin, the calmer moving day will be. Booking your removal company is the most time-sensitive task — popular dates in summer and at month-ends fill up weeks in advance.

A long-distance move typically takes a full day. Loading takes 2–4 hours depending on property size, travel time depends on distance (e.g. London to Birmingham is around 2.5 hours, London to Edinburgh around 7 hours), and unloading takes 1–3 hours. Your quote includes an estimated duration specific to your route.

Yes, but it is already included in your quote. The price you see covers loading, the outbound journey, unloading, and the crew's return. There are no surprise charges for the return trip — everything is factored into your upfront price.

Yes. We regularly move students to and from university halls, shared houses, and student flats across the UK. We are experienced with restricted access, busy campuses, and tight parking. Book early for September and June moves when demand is highest.

Yes. We move all major appliances including washing machines, fridge-freezers, dishwashers, and tumble dryers. Our crew will disconnect and reconnect where straightforward. For gas appliances, you will need a registered Gas Safe engineer — we can transport the appliance but cannot make gas connections.

We currently focus exclusively on UK-to-UK moves. We do not offer European or international removals at this time.

Yes. We cover rural and remote addresses throughout the UK. Very remote locations may carry a small additional fuel surcharge, which is shown transparently in your quote — never added at the last minute.

We currently focus on mainland Great Britain — England, Scotland, and Wales. Northern Ireland and the Channel Islands are not covered at this time. For mainland UK moves, we serve every postcode from the Scottish Highlands to Cornwall.

Date changes are usually possible, subject to availability. Contact us as early as possible. Changes made with less than 48 hours' notice may incur a rescheduling fee.

If you have more items than quoted, the crew can often accommodate small additions. Significantly more volume may require a second trip or a price adjustment. If you know your inventory has grown, update your booking in advance to guarantee capacity.

The crew's time is allocated specifically for your move. If you're not ready, they may need to wait (charged at the hourly rate) or, in some cases, the job may need to reschedule. We strongly recommend being fully packed and ready before your arrival window begins.

Moves proceed in the vast majority of weather conditions. In exceptional circumstances — heavy snow or flooding — we may need to reschedule for the safety of the crew and your belongings. We will always contact you proactively and rebook at no extra cost.

We take every complaint seriously. Contact us in the live chat on this page, via email through your online account, or online through our Claims & Complaints page. We aim to respond within 48 hours and resolve all issues promptly and fairly.

Report missing items within 7 days of your move completing. We'll investigate with the crew and review all job records. If items are confirmed missing through our fault, we compensate in line with your insurance coverage.

We operate a formal complaints procedure with a clear escalation route. If a dispute cannot be resolved directly, our final response sets out your options for taking the matter further, including independent alternative dispute resolution.

We have verified customer reviews from customers across the UK. Honest service, transparent pricing, and clear communication are at the core of everything we do.

Yes. Our man and van service includes a driver plus one or more helpers, depending on the job. If you need extra people specifically for moving furniture or heavy items, tell us when booking and we'll allocate the right crew size.

We transport your belongings to storage facilities but do not operate our own units. We work with trusted storage partners across the UK and handle all transport to and from your chosen facility.

Hot tubs and garden sheds require specialist handling due to their size and weight. We can move hot tubs with the right crew and equipment — contact us for a dedicated quote. Garden sheds typically need to be disassembled before transport; we can move the panels but do not offer assembly or disassembly for outdoor structures.

Yes. We regularly move treadmills, exercise bikes, weight benches, and multi-gyms. Heavy equipment may require additional helpers, which we allocate at booking. Let us know the specific items so we can plan the right crew and vehicle.