Accessibility Statement — Our Commitment to Inclusive Access
This accessibility statement explains how Giant Van makes our website, booking system, and removal services accessible to everyone — including customers with disabilities. We remove barriers across every touchpoint, from the first search to the final box placed.
This statement covers giantvan.com and sets out how we meet WCAG 2.1 Level AA — the standard for WCAG 2.1 AA compliance — how we fulfil our obligations under the Equality Act 2010, and the practical steps we take to ensure our physical removal service is inclusive and respectful.
Last reviewed WCAG 2.1 Level AAgiantvan.com and all booking systems
Website Accessibility — WCAG 2.1 AA
Our website is built to meet the four core principles of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the standard recommended by the UK Government for public-facing websites.
| Principle | What It Means | How We Meet It |
|---|---|---|
| Perceivable | Content can be perceived through different senses | Descriptive alt text, captions, minimum 4.5:1 colour contrast |
| Operable | Interface works with different input methods | Full keyboard navigation, no time limits, visible focus indicators |
| Understandable | Content and interface are clear and predictable | Plain English, consistent navigation, labelled form errors |
| Robust | Compatible with current and future assistive technology | Semantic HTML, ARIA labels, and assistive technology testing with JAWS, NVDA, VoiceOver, and TalkBack |
Technical Accessibility Features
- Keyboard navigation — every interactive element reachable without a mouse
- Screen reader compatible — semantic HTML and ARIA attributes for JAWS, NVDA, VoiceOver, and TalkBack
- Colour contrast — 4.5:1 minimum for normal text; 3:1 for large text
- Text resizing — fully readable at 200% without loss of content
- Alt text — all meaningful images described; decorative images marked as presentational
- Focus indicators — visible focus outlines on every interactive element
- Skip navigation — "skip to main content" link available on every page
- Logical heading structure — proper H1/H2/H3 hierarchy throughout
- Form labels — all fields clearly labelled; errors explicitly linked to the relevant field
- Responsive design — tested across mobile, tablet, and desktop screen sizes
- No flashing content — no elements that flash more than three times per second
How We Test: Automated scanning using axe, WAVE, and Lighthouse; manual testing with keyboard-only navigation, screen readers, and high-contrast mode; user testing with disabled participants; continuous monitoring on every code deployment. Our accessible removal service website is audited against WCAG 2.1 AA on every release. Each release ships against a WCAG 2.1 AA compliance checklist, with assistive technology regression checks across JAWS, NVDA, VoiceOver, and TalkBack.
Found a problem? Report it via our contact page or call +44 7414 655129 — we acknowledge all reports within 2 working days and aim to resolve them within 10.
Service Accessibility — Equality Act 2010
Under the Equality Act 2010, Giant Van has a legal duty to make reasonable adjustments for disabled customers — meeting Equality Act 2010 services requirements at every step. In practice, this means:
- We do not treat disabled customers less favourably than others
- We make reasonable adjustments to remove substantial disadvantages
- We anticipate the needs of disabled people proactively — not just when asked
The Equality and Human Rights Commission (EHRC) is the statutory body responsible for enforcing the Equality Act 2010 across goods and services in the UK.
For specialist support, our assisted moving service is available for older adults and care home relocations, including full packing, unpacking, and furniture placement. For more on disability removals UK and the accessible man and van service we offer, see also our man and van service, packing services, and moving checklist.
Accessible Booking Process
Our online quote and booking system is an accessible booking system built to WCAG 2.1 AA — central to our accessible removal service. Every field is labelled, errors are explicitly linked to the relevant input, keyboard navigation is fully supported, progress is saved automatically, and there are no time limits on any step.
Alternative Booking Methods
| Method | Details | Best For |
|---|---|---|
| Phone | +44 7414 655129 — Mon–Sat, 8am–6pm | Verbal booking, complex access requirements |
| Use our contact form or call us | Written confirmation, detailed special requests | |
| Live Chat | Available via our contact page | Quick questions, initial enquiries |
| In-person survey | Available for larger or complex moves | Face-to-face discussion of access requirements |
For further guidance, see our help centre and how it works pages.
Safety and Accessibility
Our crew follow our safety procedures on every job. When a customer has a disability or access need, those procedures are adapted to protect both the customer and the crew — ensuring a safe move for everyone involved. We risk-assess access routes in advance and will always discuss any concerns with you before the move begins.
Feedback and Reporting Issues
We want to hear about any accessibility problem you encounter, on our website or during your move.
| Method | Details |
|---|---|
| Use our contact form | |
| Phone | +44 7414 655129 — ask for the accessibility team |
| Online | Contact form |
What Happens After You Report:
Acknowledgement within 2 working days
Investigation and assessment of changes required
Response within 10 working days with a timeline for any fix
Implementation and written confirmation of completion
If you are not satisfied with our response, you may escalate via our complaints procedure or contact the Equality Advisory Support Service (EASS) for independent advice: 0808 800 0082 | Textphone: 0808 800 0084 | equalityadvisoryservice.com
Accessibility Roadmap
We publish our planned improvements so customers can see what we are working on and hold us to account — contact us for the current status of each initiative.
| Initiative | Status | Target Date |
|---|---|---|
| Full WCAG 2.1 AA audit by external specialist | Ongoing | — |
| Remediate all critical and high-priority issues | Ongoing | — |
| Add captions to all service page videos | Ongoing | — |
| BSL video guides for the online booking journey | Ongoing | — |
| Easy Read moving guide for download | Ongoing | — |
| Annual external accessibility audit | Ongoing | — |
Staff Training
Our crew receive disability awareness guidance as part of safe handling training. This guidance covers:
Understanding the range of disability types and individual access needs
Equality Act 2010 obligations and what "reasonable adjustments" means in practice
How to make adjustments during a physical removal — before, during, and after
Communicating clearly and respectfully with customers who have different needs
Working safely around mobility aids, assistance animals, and medical equipment
Driver partners receive this training through our driver onboarding process. If you have a specific concern about a crew member's conduct, please contact us via our contact page.
Accessibility — Common Questions
Yes. Per our website accessibility statement, the Giant Van website uses semantic HTML and ARIA attributes, and the site is screen reader compatible with JAWS, NVDA, VoiceOver, and TalkBack. All meaningful images have descriptive alt text, and every page can be navigated by keyboard without a mouse.
At no extra cost, we provide accessible route planning, ground-floor handling, verbal communication throughout the move, written communication via email or SMS, BSL interpretation for pre-move surveys, large-print documentation, and additional time allocation as part of our reasonable adjustments commitment. We assess each customer's needs individually and confirm adjustments before the move begins — every step is designed to prevent disability discrimination and uphold equal access.
Yes — call +44 7414 655129 Monday to Saturday, 8am–6pm. Our full-service telephone booking handles everything from quote to confirmation.
Contact Us About Accessibility
As an accessibility statement removal company committed to inclusive service, Giant Van offers three direct contact routes plus an independent escalation path — pick whichever suits you best. We aim to acknowledge every accessibility enquiry within 2 working days.
| Contact Method | Details |
|---|---|
| Accessibility Team | Use our contact form |
| Phone | +44 7414 655129 — Mon–Sat, 8am–6pm |
| Online | Contact form |
| EASS (independent) | 0808 800 0082 |