Contact Giant VanContact Giant Van — Talk to a UK Removal Company That Answers
Call, WhatsApp, or live chat with the Giant Van team seven days a week, 8am to 10pm. You reach a person directly — not a voicemail, not a ticket queue. Phone is fastest for urgent moves. WhatsApp works well for non-urgent questions.
- Instant online price
- Fully insured
- Live GPS tracking
How to Contact Us
We offer several ways to reach our team. Choose the method that suits you best.
Phone
Message us in the live chat and speak with our friendly team seven days a week from 8am until 10pm.
Live Chat
Click chat icon Start a real-time conversation by clicking the small blue icon in the corner.
Message us in the live chat and send us a quick message anytime and we will respond as fast possible.
hello@giantvan.com Send your detailed inquiries over to us and receive a response within 24 hours.
Giant Van Support
Driver & Customer Support
Need help with a booking or delivery? Our operations team is available to assist you quickly.
Live chat
Message us in the live chat on this page
(Available 8am–10pm, 7 days a week)
support@giantvan.co.uk
(We respond within 24 hours)
Address
Giant Van Logistics Ltd
Unit 12 Industrial Estate
London, United Kingdom
Send us a message
When to Contact Us
Not sure whether to call or use the app? Here's a quick guide to the best contact method for your enquiry.
| Enquiry Type | Best Contact Method |
|---|---|
| Get a new quote | Online quote tool (instant) |
| Change booking date | Phone or live chat |
| Add items to booking | Phone or app |
| Ask about pricing | Online quote or phone |
| Make a complaint | Email or phone |
| Track your driver | Giant Van app |
| General question | Live chat or WhatsApp |
Enquiry Type
Change booking date
Best Contact Method
Phone or live chat
Enquiry Type
Add items to booking
Best Contact Method
Phone or app
Enquiry Type
Make a complaint
Best Contact Method
Email or phone
Enquiry Type
Track your driver
Best Contact Method
Giant Van app
Enquiry Type
General question
Best Contact Method
Live chat or WhatsApp
For instant removal quotes, our online tool is the fastest option. You'll get a price in under 60 seconds without needing to wait on hold.
Get Your Quote OnlineOperating Hours
We Are Here For You
| Day | Phone Support | Chat | |
|---|---|---|---|
| Monday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Tuesday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Wednesday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Thursday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Friday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Saturday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
| Sunday | 8am – 10pm | 8am – 10pm | 8am – 10pm |
Our addresses
Giant Van Ltd is registered in England and Wales, company number 16071027. Send post, including complaints and data protection requests, to the registered office. We travel to customers, so neither address is a walk-in office.
Trading address
2 Pooley Court, Queen Mary Avenue, London, E18 2FT
Registered office
Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT
Frequently Asked Questions
What is the fastest way to contact Giant Van?
Live chat. Message us in the live chat on this page between 8am and 10pm, seven days a week, and you reach someone directly. No automated menus, no hold queues — just a quick reply, usually within a few minutes during the day.
What are Giant Van's contact hours?
Our live chat is staffed 8am to 10pm, seven days a week, including weekends and bank holidays. The online quote tool and booking system run 24 hours a day, so you can get a price or lock in a date at any time.
Can I get a removal quote without calling?
Yes. The online quote tool returns a fixed, bookable price in under 60 seconds. Enter your pickup and delivery postcodes, tell us what you're moving, choose a date, and your price appears immediately. No callbacks.
Can I change or reschedule my booking?
Yes. Log into your account or message us in the live chat on this page. Date changes requested at least 24 hours before the move are usually rescheduled without a fee. Changes to your item list or route may adjust the price — we confirm any difference before updating your booking.
How quickly do you respond to emails?
We reply to emails and contact form messages within 24 hours on working days. For anything time-sensitive — an upcoming move, a same-day request, or an active booking — use the live chat on this page for a faster response.
How do I report a problem or make a complaint?
Message us in the live chat on this page or email us with your booking reference and a description of what happened. We investigate every report and respond with a clear timeline. Our Claims and Complaints page sets out the full process, including how damage claims are handled.
Is there a physical office I can visit?
No. Giant Van operates as a UK-wide platform without a walk-in office. Our team is reachable via the live chat on this page or by email seven days a week, 8am to 10pm.
What details should I have ready when I message you?
For a new enquiry: your pickup and delivery postcodes, move date, and a rough idea of what you're moving. For an existing booking: your booking reference number. Having these ready saves time and means we can help you faster.
Ready to Get Started?
Skip the queue and get an instant quote online. Or message us in the live chat if you'd prefer to speak to someone.
We're here to make your move simple