Reliable Removals: Vetted Crews Who Turn Up On Time

Reliability is a word every removal company uses, so it is worth saying what it means in practice rather than as a promise. It means an arrival window you are told in advance and can plan around, rather than a vague morning or afternoon. It means being able to see where the van is instead of wondering.

It means that when something does go wrong, and on a proportion of jobs something always does, you find out from us before you find out by looking out of the window. Delays happen for a small number of reasons: a job before yours that turned out to be bigger than described, a road closure, a vehicle problem.

What separates a reliable service from an unreliable one is not that those things never occur, it is whether you are told early enough to do something about it, and whether the price you agreed still stands afterwards.

A move runs to time when both sides are ready, and the customer side is the half that is easiest to control. Be finished packing the night before rather than the morning of.

Label boxes by the room they are going to rather than what is inside them, because the crew is deciding where to put a box, not what to do with its contents. Have a parking space held at both ends if the street needs one.

Keep one person contactable and in one place, since a crew that cannot reach anyone stops working. Say the difficult things at the quote stage: the third-floor flat, the sofa that did not fit through the door last time, the lift that has been broken for a month. None of those change whether the job can be done.

All of them change how long it takes, and a job planned for the truth finishes on time far more often than a job planned for the optimistic version.