Your account and data
Delete your account: Giant Van app by Giant Van Ltd
This page explains how to delete your account in the Giant Van app, the app for booking moves and deliveries published by Giant Van Ltd, and what happens to your personal data when you do.
The quickest way is in the app. If you can't use the app, ask us with the form on this page.
Delete it in the app
Open the Giant Van app on your phone and follow the steps for your version.
Newer versions of the app
- Tap Account at the bottom of the screen.
- Scroll to the end of the list.
- Tap Delete account, then follow the steps on screen to confirm.
Earlier versions of the app
- Tap Account at the bottom of the screen.
- Tap Login & Security.
- Tap Delete my account, then Continue, then Delete permanently.
Not sure which version you have? If Delete account isn't at the end of your Account list, use the steps for earlier versions.
Your account is deleted as soon as you confirm, and you're signed out. You can't undo it.
What stops a deletion
We can't delete your account while you have a booking that is pending, confirmed or in progress. A driver may be on the way, and the move still needs your details.
Cancel the booking, or wait until it's completed, then delete your account.
The same rule applies to requests made on this page.
What we delete
When your account is deleted, we delete:
- Your name, email address, mobile number and profile photo from your account details. The record we use to sign you in is separate: see "Not deleted with your account" below.
- Your saved addresses and saved moves
- Your saved cards. We also remove them from Stripe, the company that processes our payments.
- Your notifications, and the device codes we use to send them to your phone
- Your sign-in history
- Your newsletter subscription
Your account is then closed, and it can't be signed in to again.
What we keep, and for how long
Some records have to outlast your account, so we keep them after it's deleted.
- Your bookings, payments, invoices and receipts. Kept for at least 7 years from the date of service (HMRC requirement). Nothing deletes these records automatically yet when that period ends, so they can be kept for longer. A booking still holds the details of that job, such as the addresses and any on-site contact name and number you gave for it.
- Photos taken as evidence on a booking. Such as proof-of-delivery and damage photos. They stay with the booking they belong to, for as long as we keep that booking.
- Records of your consent choices. Such as whether you agreed to marketing messages and when, with the email address, IP address and browser details recorded at the time. Kept as a record of the choices you made. These records are never changed or deleted.
Not deleted with your account
Deleting your account does not delete:
- Your chat messages with drivers, your conversations with our support team and any reviews you wrote.
- The record we use to sign you in, which is kept apart from your account details. We close it so it can't be used again, but it can still hold your name, your mobile number and, if you signed in with Google or Apple, the details they shared with us, such as your email address.
If you want any of these deleted too, say so in the form below or email privacy@giantvan.com.
Ask us to delete it
Use this form if you can't use the app, for example because you no longer have the phone you used. Give us the details from your account so we can find it.
How we handle your request
- We find your account using the details you give us.
- We contact you using the email address or mobile number already on that account, to check the request came from you. We don't delete anything until you've confirmed.
- We delete your account as this page describes, within one calendar month of receiving your request, as our privacy policy says.
You can also email privacy@giantvan.com from the email address on your account. Tell us your name and the mobile number on the account.
Your details
Deactivating is not deleting
The account area on our website has a Deactivate option. Deactivating only closes your account: it signs you out and keeps your details, so our support team can open it again later.
It doesn't delete anything. To delete your account and personal data, use the app or ask us on this page.
More about your data
Our privacy policy explains what personal data we hold, why we hold it and how long we keep it.
Read our privacy policy