Your driver account and data
Delete your account: Giant Van Driver app by Giant Van Ltd
This page explains how to delete your account in the Giant Van Driver app, the app for Giant Van drivers published by Giant Van Ltd, and what happens to your personal data when you do.
The quickest way is in the app. If you can't use the app, ask us with the form on this page.
Delete it in the app
Open the Giant Van Driver app on your phone, then:
In the Giant Van Driver app
- On the Home screen, tap Menu at the top left. This opens Settings.
- Scroll down to Account actions and tap Delete account.
- Type DELETE in capitals, then tap Permanently delete account.
Your account is deleted as soon as you confirm. You can't undo it.
What stops a deletion
We can't delete your account while you have a job that is assigned to you or in progress. Complete the job or cancel it first.
If you also book moves with Giant Van as a customer, a booking that is pending, confirmed or in progress stops a deletion too.
The same rules apply to requests made on this page.
What we delete
When your account is deleted, we delete:
- Your name, email address, mobile number and profile photo from your account details. The record we use to sign you in is separate: see "Not deleted with your account" below.
- Your documents, including the ID and selfie photos you uploaded
- Your location history
- Your watchlist, saved searches, job reservations and message templates
- Your bio and business profile
- The ID photos of any helpers you added
- Your saved addresses, your notifications and the device codes we use to send them to your phone
- Your sign-in history and your newsletter subscription
Your account is then closed, and it can't be signed in to again.
What we keep, and for how long
Some records have to outlast your account, so we keep them after it's deleted.
- Your jobs and the records of payouts to you. Kept for at least 7 years from the date of service (HMRC requirement). Nothing deletes these records automatically yet when that period ends, so they can be kept for longer. A job keeps its own details, including the arrival time and location check recorded when you reached each address.
- Your vehicle details. Kept with your jobs, for insurance and accounting reasons.
- Photos taken as evidence on your jobs. Such as proof-of-delivery, condition and damage photos. They stay with the job they belong to, for as long as we keep that job.
- Helpers you added. Their names and phone numbers stay on our records. Their ID photos are deleted.
- Records of your consent choices. Such as whether you agreed to marketing messages and when, with the email address, IP address and browser details recorded at the time. Kept as a record of the choices you made. These records are never changed or deleted.
Not deleted with your account
Deleting your account does not delete:
- Your chat messages with customers, your conversations with our support team and any reviews you wrote.
- The record we use to sign you in, which is kept apart from your account details. We close it so it can't be used again, but it can still hold your name, your mobile number and, if you signed in with Google or Apple, the details they shared with us, such as your email address.
- The result of your identity check. If you used the instant check, it includes the details Didit read from your driving licence: its number, expiry date and categories, your name and your date of birth.
- Anything Didit, our identity verification provider, holds from your instant check, such as the photos of your ID and your selfie.
Deleting your account also does not close your payout account with Stripe. If you want any of the records above deleted too, say so in the form below or email privacy@giantvan.com.
Ask us to delete it
Use this form if you can't use the app, for example because you no longer have the phone you drove with. Give us the details from your driver account so we can find it.
How we handle your request
- We find your account using the details you give us.
- We contact you using the email address or mobile number already on that account, to check the request came from you. We don't delete anything until you've confirmed.
- We delete your account as this page describes, within one calendar month of receiving your request, as our privacy policy says.
You can also email privacy@giantvan.com from the email address on your account. Tell us your name and the mobile number on the account.
Your details
Deactivating is not deleting
The account area on our website has a Deactivate option. Deactivating only closes your account: it signs you out and keeps your details, so our support team can open it again later.
It doesn't delete anything. To delete your account and personal data, use the app or ask us on this page.
More about your data
Our privacy policy explains what personal data we hold, why we hold it and how long we keep it.
Read our privacy policy