Moving House Insurance
Moving house insurance covers your belongings during transit and loading — but the cover provided by your removal company and your home contents insurer are different things. Giant Van carries full goods-in-transit insurance on all jobs.
Giant Van carries goods-in-transit and public liability insurance on all jobs. Moving house insurance from your contents insurer may also apply in transit.
Message us in the live chat to confirm cover for your specific move.
When You Need Insurance & Liability, We Deliver
Haulage insurance covers goods being transported commercially — distinct from personal contents insurance.
A removal company's haulage insurance protects your items from the point of loading to the point of delivery.
Giant Van's policy covers accidental damage caused during loading, transit, and unloading.
It does not cover pre-existing damage, items packed by the owner in unsuitable boxes, or cash and documents.
When items of unusually high value are being moved — art, jewellery, instruments — declare them in advance so coverage can be confirmed.
Standard haulage insurance has per-item limits; high-value pieces may need supplementary cover.
Our Insurance & Liability Road Strategy
How to Prepare Your Home for Insurance & Liability
Insurance & Liability Features and Benefits
Customers frequently ask about goods-in-transit cover and claims and how Giant Van handles each situation.
The team operates with a clear policy on all insurance queries.
For goods-in-transit cover and claims, the best approach is to include full details when submitting your quote.
The more information provided upfront, the more accurate the quote and the smoother the move.
Giant Van's operations team is available Monday to Saturday, 8am to 6pm, for insurance queries that the online system does not cover.
Most insurance questions have straightforward answers — the complication usually comes from unusual property types, access restrictions, or non-standard items.
How to Book Insurance & Liability
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Many removal companies treat insurance as an afterthought.
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Giant Van builds it into every quote from the start.
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Drivers are briefed on goods-in-transit cover and claims before arrival.
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Any equipment needed for goods-in-transit cover and claims is loaded onto the van before the crew leaves the depot.
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Customers dealing with goods-in-transit cover and claims situations are given a direct contact number for the lead driver on their job.
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This reduces the chance of delays or misunderstandings on moving day.
Our Insurance & Liability Service Area
For questions about goods-in-transit cover and claims not answered above, contact Giant Van directly.
The phone line is open Monday to Saturday, 8am to 6pm.
Email responses for insurance queries are typically issued within two working hours during business days.
The online quote form captures the most common insurance variables and routes complex cases to the operations team automatically.
For same-day insurance queries, calling is faster than email.
Giant Van's website also includes a live chat function available during business hours for quick insurance questions.
Questions about removals insurance and liability are worth asking before you book, not on moving day.
Giant Van's goods-in-transit cover applies from the moment the crew begins loading.
Every booking includes £500 of goods-in-transit cover free, with £3,000 Plus cover available for £12.
For international moves or high-value items, additional arrangements may be needed — the team will flag these during your booking call.
- £500Transit Insurance
- Same DayAvailability
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Moving House Insurance — FAQs
What commercial vehicle insurance does Giant Van carry?
Giant Van vehicles carry commercial vehicle insurance UK compliant policies, covering the van for commercial hire and reward use. This is a higher category of cover than standard motor insurance — it is required any time a vehicle is used to carry goods for payment.
All Giant Van vehicles are insured for commercial use, so your goods are protected from both a goods-in-transit and a vehicle liability perspective.
Can Giant Van help with moving from the UK to Australia?
Moving Australia from UK is a specialist international relocation service that requires freight forwarding and customs clearance — beyond the scope of a domestic removal company. Giant Van handles the UK-side logistics: clearing your property, taking items to a port or freight depot, and collection from storage. For the international leg, you will need a dedicated shipping company.
Giant Van can recommend trusted partners who handle UK to Australia container shipping.
Sources and further reading
These are the official UK sources that set the rules for a job like this one. Each link goes straight to the source so you can check it yourself. Links open in a new tab.
- Financial Ombudsman Service
Where to take an insurance complaint you cannot settle with the insurer directly.
- Consumer Rights Act 2015, s.49 (reasonable care and skill)
Section 49 of the Consumer Rights Act 2015: a service you pay for must be carried out with reasonable care and skill.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The regulations covering what a trader must tell you before you book, and your right to cancel a service booked online or by phone.
All links checked on or after 1 August 2026.
Compiled by the Giant Van editorial team
Giant Van Ltd is registered in England and Wales, company number 16071027.